Shipping & Exchanges

We strive to ship your online order within 3 business days of receiving it.  If we have a sale or promotion, our turnaround time during these periods can be up to 5 business days. If you have any questions about shipping times please don’t hesitate to get in touch - info@minimioche.com or 1-866-372-9775

When your order is shipped you will receive an order confirmation email with a tracking number. If you don’t receive this email, please check your spam or junk folder (it’s usually in there). If you still can’t locate it, please email us at info@minimioche.com and we will re-send it to you.

For shipping within Canada, you can choose either standard shipping, which takes on average 3-8 business days, or expedited shipping, which takes 2-3 business days. 

If you choose Skip the Line! Expedited Shipping we will prioritize your order and pack and ship within 1 business day of when the order is placed. We will expedite these orders with Canada Post and shipping takes between 2-3 business days.

For shipping to the US, we are only able to offer standard shipping at this time.  We ship via USPS. Shipping to the US generally takes approximately 5-9 business days.

Shipping within Canada

Standard Shipping

Skip the Line! Expedited Shipping  

Under $100

$10 within Ontario & Quebec

$12 in all other provinces & territories

$15 within Ontario & Quebec

$17 in all other provinces & territories

  Over $100

FREE

$10 within Ontario & Quebec

$15 in all other provinces & territories

  In Store Pick-Up

FREE

N/A 

  Shipping to US

Standard Shipping  

  Under $150

$15  

  Over $150

FREE  


IN-STORE PICK UP 

If you live in Toronto or the GTA or plan to visit our fine city, you have the option of picking up your order at one of our brick and mortar locations. At checkout please select which store you would prefer to pick up your order from (795 Queen Street West or 6 Case Goods Lane in the Distillery District) and this will automatically waive any shipping fees. Please note it takes up to 3 business days for your order to arrive at one of our store locations. You will be notified by phone or email when your order is ready for pick up.

EXCHANGE POLICY

If for whatever reason you are not happy with your purchase, we will gladly authorize an exchange or provide an online credit once we receive the items back.  Please note exchange requests must be made within 14 days of receiving your online order.  We do not provide refunds.

To do an exchange, please send an email to info@minimioche.com and include your invoice number and the reason for your exchange request. We will get back to you within 24-48 hours confirming the exchange, along with the address to ship your items to. We will then send you a custom invoice for the item(s) you request in exchange and once we receive payment on your invoice, we will ship the exchange order out right away.  Once we receive the item(s) back from you, we will refund you with your original method of payment. You will be notified by email when the refund has been processed. Refunds can take up to 3 business days to show up on your statement.  Please note, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out the replacement items.

You can also exchange items purchased online at one of our store locations. Please email info@minimioche.com with your invoice number and the item(s) you would like to exchange and we will advise you on how to proceed.

If you would like to return an item but do not want to do an exchange, we will issue you an online store credit once we receive the item(s) back.

All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip included.

Please note that all sale items are final sale. 

DAMAGED ITEMS

We stand behind all of our products.  If you find that an item you have purchased online is damaged, please let us know as soon as possible. There is a 30 day return policy for all damaged items, and we’d be more than happy to replace the item for you. Please send an email to info@minimioche.com with a description of the damage (ideally attach a photo if possible) and your invoice number.  

HOLIDAY EXCHANGE POLICY

For items purchased as gifts we have an extended holiday return/exchange policy.  Regular priced merchandise purchased online between November 18th and December 25th, 2016 can be exchanged in store or online up to 2 weeks after Christmas day (January 8th, 2017).

If you have any questions or concerns please don’t hesitate to get in touch. We are here to make your online shopping experience an easy and pleasant one.

Our customer service team is available Monday - Friday 9:00 a.m. - 5:00 p.m. E.S.T.  You can reach us by email info@minimioche.com or by phone at 1-866-372-9775. We will respond to your inquiry within 24 hours (during office hours). For inquiries sent over the weekend we will respond before noon E.S.T. on Monday