Shipping & Exchanges
We strive to ship your online order within 5-7 business days of receiving it. (This excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods may be longer.
Once your order has shipped, you will receive a shipping confirmation by email with your tracking information. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder prior to contacting us.
Shipping Rates
We offer complimentary shipping on all orders over $100 (pre-tax, after discount) shipping within Canada or to the United States. Orders under $100 are subject to a flat rate shipping fee based on your location.
| Shipping within Canada | Standard Shipping |
| Under $100 in Ontario & Quebec | $10 |
| Under $100 in all other provinces | $15 |
| Shipping to the United States | Standard Shipping |
| Under $100 in all states except Alaska & Hawaii | $15 |
|
Under $100 in Alaska & Hawaii |
$22 |
Please note: We do not currently ship to American Samoa, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or any Armed Forces Reserves.
Shipping within the U.K.
Shipping to the U.K. is based on the weight of your order. This will be calculated at checkout. International orders may be subject to duties and taxes upon arrival. You are responsible for any applicable fees and/or additional costs.
Exchange Policy
We want you to love your purchase. If for any reason you're not happy with your purchase, we will gladly authorize an exchange or provide an online credit once we receive the item(s) back. Please note exchange requests must be made within 30 days of receiving your online order. We do not provide refunds.
To process an exchange, please contact us and include your order number and the reason for your exchange request. We'll get back to you within 48 business hours confirming the exchange and providing instructions on how to proceed. Please note that we do not provide return shipping labels, and you are responsible for the cost of mailing the items back to us.
If you would like to return an item but do not want to do an exchange, we will issue you a store credit by email once we receive the item(s) back. This credit will be valid online only.
All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip/receipt.
Items purchased on sale are final sale.
Changing or Cancelling an Order
To make a change or cancel an order, please contact us. We will do our best to accommodate any changes if the order hasn't been processed by our warehouse team, however we cannot guarantee any changes requested after your order is processed.
Damaged Items
We stand behind the quality of our products. If you find that an item you have received is damaged or defective in any way, please contact us with a description of the damage (ideally include a photo if possible) and your order number. We will be more than happy to replace the item for you or provide you with a refund if the item is no longer available.
