Shipping & Exchanges
We strive to ship your online order within 3-5 business days of receiving it (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 7 business days.
Once your order has shipped, you will receive a shipping confirmation by email with your tracking information. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder prior to contacting us.
We offer complimentary shipping on all orders over $100 (pre-tax, after discount) shipping within Canada or to the United States. Orders under $100 are subject to a flat rate shipping fee based on your location.
We also offer free In-Store Pick Up at our Queen Street location in downtown Toronto.
Shipping within Canada
|Under $100 in Ontario & Quebec||$10|
|Under $100 in all other provinces||$15|
|Shipping to the United States||Standard Shipping|
|Under $100 in all states except Alaska & Hawaii||$15|
Under $100 in Alaska & Hawaii
Please note: We do not currently ship to American Samoa, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or any Armed Forces Reserves.
We want you to love your purchase. If for any reason you're not happy with your purchase, we will gladly authorize an exchange or provide an online credit once we receive the item(s) back. Please note exchange requests must be made within 30 days of receiving your online order. We do not provide refunds.
To process an exchange, please send an email to email@example.com and include your order number and the reason for your exchange request. We'll get back to you within 48 business hours confirming the exchange and providing instructions on how to proceed. Please note we do not provide return shipping labels, you are responsible for the cost of mailing the items back to us, however we will cover the cost to ship out replacement items in the case of an exchange.
If you would like to return an item but do not want to do an exchange, we will issue you an online store credit by email once we receive the item(s) back. This credit will be valid online only and will never expire.
All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip/receipt.
Any products purchased after November 22, 2020, can be returned until January 31, 2021.
CHANGING OR CANCELLING AN ORDER
To make a change or cancel an order, you have up to 3 hours to contact us from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please email firstname.lastname@example.org for any questions or concerns.
We stand behind the quality of our products. If you find that an item you have received is damaged or defective in any way, please send an email to email@example.com with a description of the damage (ideally include a photo if possible) and your order number, and we’d be more than happy to replace the item for you or provide you with a refund if the item is no longer available.