Returns + Exchanges
How do I return or exchange an item?
Exchange requests must be made within 30 days of receiving your online order. Please send an email to email@example.com and include your order number and the reason for your exchange request. We will get back to you within 2 business days to give you instructions on how to proceed.
Do you offer refunds?
We offer exchanges or online store credit for items that are returned. We do not provide refunds.
Can I return my online order in-store?
Our Showroom location is currently closed due to the current Covid-19 restrictions. All returns & exchanges can be processed by contacting our Guest Experience team at firstname.lastname@example.org.
What if I received damaged, defective or incorrect items in my shipment?
We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. There is a 30-day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you. Please send an email to email@example.com with a description of the damage (ideally attach a photo if possible) and your order number.
Orders + Shipping
When will my order ship & arrive?
We strive to ship your online order within 7-10 business days from the date the order is received (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 14 business days due to order volume. If you have any questions about shipping times please don't hesitate to get in touch at firstname.lastname@example.org.
Where do you ship?
Currently, we ship within Canada, the U.S. and the UK. For US and UK orders.
Can I change/cancel my order?
To make a change or cancel an order, you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please email email@example.com for any questions or concerns.
Can I include a gift receipt with my order?
Yes, you can. Please select 'Gift Wrapping' at checkout so that a gift receipt is included with the order. If you need further assistance, please email firstname.lastname@example.org and we'll do our best to accommodate any special requests.
Where can I find my store credit balance?
Please email email@example.com to inquire about an online credit balance or to have an in-store credit transferred over to online.
What if my package is lost?
Once the carrier picks up the package, it is then their responsibility for lost and/or misplaced packages, however we will do whatever we can to assist should this happen. If needed, we will launch an investigation with the carrier and will do our best to ensure your mm pieces get to you. (Please note these investigations generally take up to 5 business days to be settled.)
Products + Care
How do I determine the right size and fit?
Our clothing is generally a slimmer fit. If you're not sure, we always recommend sizing up so that your child gets more wear out of the garment. You can also look at our Size Guide to determine the right size for your little one(s).
Please note, our items are all pre-shrunk, but as with all cotton items, there may be some additional minimal shrinkage. It's best to launder in warm water with mild detergent and dry on low/medium setting.
If you have any other questions or inquiries, please email us at firstname.lastname@example.org and we'd be happy to help.
How/where are our products made?
All mini mioche clothing is designed and made in Toronto, Canada. Our fabrics are knit locally from GOTS (Global Organic Textile Standard) certified organic cotton yarn that is imported directly from India and Korea. Our fabrics are dyed locally using non-toxic, low-impact dyes from renewable sources (no formaldehyde or other harsh chemicals are used at all in the dying process).
Do you wholesale?
No, we do not offer a wholesale or distribution program at this time.
Who can I contact about press inquiries, collaborations or partnerships?
Please contact email@example.com and we can direct your email to the appropriate team member.
What do I do if my promo code isn't working?
Please email firstname.lastname@example.org and we will get things sorted for you.