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Shipping

What are your delivery times?

We typically process orders within 48 hours of receiving them. (This excludes holidays and weekends). If we have a sale or promotion, our turnaround time can be slightly higher due to order volume. Please note that US border clearance can add an additional 5-7 business days to the processing time, given shifts in trade policy in 2025.

Where do you currently deliver?

Currently, we ship within Canada and the United States, the United Kingdom, most of Europe, Australia, and New Zealand.

How much will shipping cost?

All of our shipping is carbon offset by mini mioche.

Free Shipping Over $125 in Canada*

We offer free shipping on all orders over $125 within Canada. (The $125 must be before taxes, after discounts are applied.)

Orders under $125 are subject to $12 flat rate shipping.

Free Shipping Over $125 in the United States*

We offer free shipping on all orders over $125 within the United States. (The $125 must be before taxes, after discounts are applied.)

Orders under $125 are subject to $12 flat rate shipping.

Shipping Under $125 within Canada

$12CAD

Shipping Under $125 to the United States

All states excluding Alaska & Hawaii: $12USD

Flat Rate Shipping to Alaska and Hawaii

Alaska & Hawaii: $25USD

* We do not currently offer free shipping to Alaska or Hawaii. We do not currently ship to American Samoa, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or any Armed Forces Reserves.

Do you carbon offset shipping?

In partnership with Shopify Planet, all shipments are carbon offset.

How long does shipping take?

We strive to ship Canadian orders within 2 business days from the date the order is received. This excludes holidays and weekends. If we have a sale or promotion, our turnaround time during these periods can be up to 10 business days due to order volume.

US orders process within 2 business days from the date the order is received, but may take an additional 5-7 business days for border clearance due to shifts in trade policy in 2025. This excludes holidays and weekends. If we have a sale or promotion, our turnaround time during these periods can be up to 10 business days due to order volume.

How will I know when my order will arrive?

Once your order has shipped, you will receive a shipping confirmation by email with your tracking information. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder.

Please note that you should not rely on the Shop app for tracking information as it is frequently glitchy and outside of our control. Please rely on your notification emails or login to your account in order to get accurate updates.

how do i protect my order from loss or theft?

We add re:do package protection automatically to every order because this guarantees anything lost, damaged, or stolen will be replaced for you at no additional cost after your order is place. We strongly recommend keeping this on your checkout as it helps you avoid the risk of damage, loss, and porch piracy. We provide this package protection option to ensure you always get the goods you order. Do not remove re:do package protection from your order if you want to ensure it is protected against loss, damage, or theft in transit. If you have chosen to remove this option, we will not be able to provide replacement product in the case of loss or theft.

If you have removed re:do package protection from your order and your order is lost in transit, you will need to file a claim with your shipping carrier. Please note that we are not able to impact this process as the shipping carrier has responsibility for the package at this point, so you will need to work with them directly to have the package found.

We strongly recommend that you do not remove re:do package protection from your order as it guarantees that any loss or theft is 100% covered with no questions asked.

My Order

can i add a gift receipt with my order?

Please contact us for a digital copy of your gift receipt.

can I change or cancel my order?

We are not able to process any changes or cancellations to orders after they have been placed. If you need to exchange items on your order for store credit or alternate items, please wait to receive your package and proceed with an exchange.

What is your exchange policy?

We want you to love your mini mioche order! If you are unhappy with your purchase, we will gladly authorize an exchange or provide a store credit within 30 days of your order being placed.

Please visit our exchange portal if you would like to request an exchange for another product or for a store credit. All returned items must be unworn/unwashed with the tags attached.

All items purchased on sale are final sale.

If you remove re:do package protection at the checkout on your order, you will be responsible for the shipping fees on your exchanged item and any difference in pricing will be charged to your original form of payment. Your exchange will be processed electronically once your original item has arrived at our warehouse. We are not able to retroactively add re:do package protection after your order has been processed.

Additionally, if a return is started and re:do package protection was not added at the time of checkout on your order you will be responsible for the shipping fees on your return. We are not able to retroactively add re:do package protection once the order has been processed.

What if I receive the wrong product?

Please contact us and we will be happy to help you get the correct product, at no cost to you.

Do you offer exchanges for flawed or damaged items?

We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. We have a 30 day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you.

Please contact us with a description of the damage (ideally attach a photo if possible) and your order number. We will be happy to replace the item at no cost to you.

What if my order gets lost or stolen?

Once the shipping carrier picks up the package from our warehouse, they are responsible for any lost or misplaced packages. We are not responsible for packages that are lost or stolen in the delivery process. We strongly discourage your from removing re:do package protection on your order as this completely protects you from losses, damage, or theft.

We strongly recommend that you do not remove re:do package protection from your order as it guarantees that any loss or theft is 100% covered with no questions asked.

What do I do if I have a promo code that isn't working?

Product

How do I find the right size for my product?

Our children's clothing is generally a slimmer fit. If you're not sure, we always recommend sizing up so that your child gets more wear out of the garment. You can also look at the size guide on our product pages to determine the right sizes.

Our adult clothing is typically unisex, and most women choose to size down from their standard women's size. You can also look at the size guide on our product pages to determine the right sizes.

How do I care for my product?

All of our items are pre-shrunk, but as with all cotton clothing, there may be minimal shrinkage through laundering as the garment goes through its life cycle. It's best to launder our product in warm water with mild detergent and tumble dry on a low setting.

How are your products made?

All mini mioche clothing is born in Toronto, Canada. Our fabrics are knit from GOTS (Global Organic Textile Standard) certified organic cotton yarn. Our fabrics are dyed using non-toxic, low-impact dyes from renewable sources (no formaldehyde or other harsh chemicals are used at all in the dying process). Some accessories that can’t be made in Canada at this time are made in ethical, fully certified factories.

You can learn more about our ethiccaly sustainable product development here.